General

Customs Declaration from European Countries and the USA

IMPORTANT: For ensuring your parcel will be loaded in the next scheduled departure please login and update all the customs details required for the parcel (value declaration, commodity, upload purchase invoice). Each departure will include only the parcels with all the customs details required updated by the departure's cut-off time. All parcels that their customs details are not updated will remain in the warehouse until updated. For uploading the purchase invoice please note that the only acceptable format is a PDF.

General

Do you provide guarantee services for Repacked Parcels? What is EDee? USA Repacking Services How does EshopWedrop work? When can parcels be delivered to origin warehouses?

Orders

What are the standard maximum dimensions allowed for one parcel? When will the surcharge take effect? My parcel was rejected at my EshopWedrop shopping address. Why? Where and when can I collect my parcels? Door Deliveries Outside the Republic of Cyprus

Retailers

Can I compare prices between various online shops? The online shop (Ebay.co.uk, Amazon.co.uk) would not accept the telephone number provided by EshopWedrop. What should I do? Can I buy from other online shops? Other than those presented on the EshopWedrop website?

Account

How do I know that my products were received at my EshopWedrop Delivery Address? I made an online purchase but I cannot see it among my parcels shown in my EshopWedrop account. Why? What can I do? How can I check my parcels and how can I find out when they arrive at destination? What are Drops?

Contacts

Have more questions? Give us a call and member of the team will be happy to assist you

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